Terms of Service

Clear, straightforward terms that protect both our clients and our business, ensuring a fair and transparent experience for all involved with BarberCraft.

Terms of Service Overview

Welcome to BarberCraft. These Terms of Service (referred to as "Terms") govern your access to and use of our website, located at www.barbercraft.ca, and all services provided by BarberCraft. By accessing, browsing, or using our website and booking any services, you signify your unreserved agreement to be bound by these Terms and our Privacy Policy.

These Terms are effective as of October 26, 2023 and may be updated periodically. Any changes will be posted on this page with a revised effective date. Your continued use of our services following any such modifications constitutes your acceptance of the new Terms. For any questions regarding these Terms, please contact us at info@barbercraft.ca.

Our commitment is to provide a transparent legal framework that offers clarity and fair expectations for all parties, covering all service and website usage scenarios with client rights clearly outlined.

Golden scales of justice with an old barbershop razor, symbolizing fairness and legal balance in service policy — Fairness and clarity in every interaction.

Service Booking and Cancellation Policies

BarberCraft is dedicated to providing exceptional grooming experiences. To ensure consistency and respect for our barbers' time and other clients, we maintain the following booking and cancellation policies:

Booking Confirmation: All appointments are confirmed via email or SMS. We encourage clients to review their details carefully.
Cancellation Policy: We require at least 24 hours notice for any appointment cancellation or rescheduling. Cancellations made with less than 24 hours notice may incur a charge of 50% of the service fee.
No-Show Policy: Failure to arrive for a scheduled appointment without prior notice will result in a charge of 100% of the service fee. Future bookings may require a non-refundable deposit.
Payment Terms: We accept all major credit cards and debit cards. Payment is due upon completion of services. Online bookings may require pre-authorization or a deposit.
Service Modification: Any requests to modify your service (e.g., changing from a haircut to a beard trim) should be communicated as soon as possible to ensure barber availability.

These policies allow us to manage our schedule effectively and serve all clients with the quality and attention they deserve.

Stylish man checking barber appointment on a digital calendar, highlighting timely booking and cancellation — Your commitment helps us serve better.

Website Usage and Digital Services

Your use of the BarberCraft website and online booking system is subject to the following conditions:

Acceptable Use: You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.
Intellectual Property: All content on this website, including text, graphics, logos, images, and software, is the property of BarberCraft or its content suppliers and protected by Canadian and international copyright laws.
User Accounts: If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
Online Booking: While we strive for seamless online booking, technical issues may occasionally arise outside our control. We are not liable for any losses or damages incurred due to temporary unavailability of the online booking system.
Digital Communications: By providing your contact information, you consent to receive digital communications related to your appointments, promotions, or important updates from BarberCraft. You can manage your preferences at any time.

We are committed to maintaining a secure and reliable grooming website environment for our valued clients.

A secure padlock symbol superimposed over a modern website interface, representing digital security and intellectual property protection — Protecting your digital experience.

Liability and Service Disclaimers

BarberCraft barbers are highly skilled professionals committed to delivering excellent results. However, certain limitations and client responsibilities apply:

Service Outcomes: We aim to meet your expectations, but exact service outcomes can vary based on individual hair type, skin condition, and other factors. We do not guarantee specific results beyond professional execution.
Limitation of Liability: BarberCraft shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, or for the cost of procurement of substitute goods and services.
Client Responsibility: It is your responsibility to disclose any relevant health conditions, allergies, or sensitivities to your barber prior to service. Failure to do so may affect the suitability of certain services.
Insurance Coverage: BarberCraft maintains appropriate professional liability insurance. For personal items, we advise clients to take precautions, as we cannot be responsible for loss or damage to personal effects.
Dispute Resolution: In the event of a dispute, we encourage open communication to reach a mutually agreeable resolution. You can contact us directly at info@barbercraft.ca to discuss any concerns.

Reviewing our terms before booking services ensures mutual understanding and a respectful client-provider relationship, establishing clear expectations regarding barbershop liability and service disclaimers.